About Us
Our Standard of Excellence
We provide a safe, supportive, and compassionate environment where children can maintain family relationships free from conflict, fear, or pressure — underpinned by a child-centred practice which supports each child’s developmental, cultural and emotional needs.
We are committed to delivering the highest safety and compliance standards for Child Supervised Contact Centres in Australia, including:
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A purpose-designed facility with secure swipe-access throughout
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Separate, secure waiting areas to maintain safety and privacy
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Continuous CCTV monitoring and a secure digital visitor log
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Custom designed and built Client Management System Software Program
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Arrival and departure log with automated staff notifications
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Safe rooms designed to protect children and staff from potential escalation
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Clear emergency response and de-escalation protocols
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Fully accessible building with wheelchair-friendly facilities
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Comprehensive training for all centre staff
We implement a rigorous framework of risk assessment, professional oversight, and trauma-informed and culturally sensitive practice to ensure every interaction prioritises child safety and wellbeing.
Our services align with the Attorney-General’s Department Best Practice Guidelines for Children’s Contact Services, the Family Law Act 1975 (Cth), and Queensland child protection legislative frameworks.
Confidentiality & Child-Focused Transparency
Protecting families’ privacy is core to our work.
Our custom-designed client management system ensures secure case noting, document storage, and communication — fully aligned with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and defensible record-keeping requirements under the family law and child protection systems.
Every interaction is conducted with a child-focused lens, supporting children’s voices and emotional needs while maintaining professional boundaries and strict neutrality.
About Us
Foley Family Contact Centre provides a specialist supervised child contact service designed to support safe and meaningful connections between children and their families during times of separation, court involvement, or elevated risk concerns. We recognise that children thrive when they feel secure, respected, and heard — and we are committed to upholding their rights, dignity, and emotional wellbeing at all times.
We set the bar for best practice in Australia for children’s supervised contact. The safety and wellbeing of the children entrusted to our care is paramount.
Our Mission is to provide a safe, child-focused environment where children can maintain meaningful relationships with both parents following separation, in accordance with Family Court Orders or Agreements.
Where Children Feel SAFE And Families Stay
CONNECTED
WHY CHOOSE US........
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Neutral, professional supervision, delivered by qualified staff and guided strictly by children’s needs, court orders, and legislative requirements.
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Trauma-informed, culturally safe, and inclusive practice, supporting families with sensitivity, respect, and an understanding of the impacts of separation, conflict, and trauma.
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Best-practice compliance, fully aligned with the Family Law Act, Domestic and Family Violence legislation, and relevant Attorney-General’s Department guidelines.
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Robust risk assessment and case management processes, including pre-contact screening, ongoing risk review, and escalation to senior management where concerns arise.
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Secure information management, using purpose-built software designed to meet national privacy standards and protect sensitive personal information.
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Low-conflict service environment, including separate waiting spaces, staggered arrivals and departures, and protocols to minimise parent-to-parent interaction.
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Clear, factual, and unbiased reporting, with observational notes reviewed by management to ensure accuracy, neutrality, and suitability for Family Court and legal processes.
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Experienced leadership with a child protection background, ensuring strong governance, professional oversight, and informed decision-making in complex and high-risk matters.
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Transparent processes and communication, with clear service agreements, fee structures, and expectations for all parties.
About our Director
Rebecca Foley is the Director of Foley Family Mediation and Foley Family Contact Centre and brings extensive experience in family dispute resolution, child safety, and court-involved family services.
Rebecca is an accredited Family Dispute Resolution Practitioner (FDRP) with a strong professional background in child protection and family services. She began her career in Child Protection, where she gained significant experience working with children and families involved in the child protection system. During this time, Rebecca was responsible for supervising contact between children and their parents and extended family members, often in complex, high-risk, and high-conflict circumstances.
This frontline experience has shaped Rebecca’s child-focused, safety-first approach to service delivery. She has a deep understanding of the practical realities faced by families navigating separation, court processes, and statutory involvement, as well as the importance of structured, well-managed contact arrangements that prioritise children’s wellbeing.
Rebecca’s work is grounded in trauma-informed practice, neutrality, and a strong commitment to professionalism and ethical standards. She is known for her calm, considered approach and her ability to support families to move forward in a way that reduces conflict while maintaining a clear focus on children’s needs and safety.
Under Rebecca’s leadership, Foley Family Mediation and Foley Family Contact Centre are committed to providing high-quality, child-centred services that support families, courts, and referrers with integrity and care.
Our Services
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Supervised Visitation
Supervised contact provides children with the opportunity to spend time with a parent or family member in a safe, structured environment where supervision is required due to court orders, safety concerns or family circumstances. Sessions are conducted by fully qualified staff experienced in working with complex family dynamics. They observe interactions, support children's emotional wellbeing and intervene if safety concerns arise, whilst allowing for contact to occur as naturally as possible.
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Supervised Changeovers
Supervised Changeovers provide a safe, structured, and low-conflict way for children to transition between parents when direct handovers are not appropriate. Changeovers are managed by qualified staff within our fully secure, purpose-designed centre, ensuring parents do not have contact with one another and that children experience calm, supported transitions. Our processes prioritise safety, punctuality, and the emotional wellbeing of the child, with clear protocols, secure waiting areas, and detailed records maintained in accordance with court orders and referral requirements.
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Pick-up/Drop-off Service
Foley Family Contact Centre offers a pick-up and drop-off service within a 15-kilometre radius of the Centre for families who require additional support with safe and reliable transitions or are unable to transport the children during the day. This service is provided by qualified staff and is designed to minimise conflict, address safety concerns, and support children to move calmly between locations and reduce the burden on the resident parent to comply with court ordered visitation. Pick-ups and drop-offs are conducted in accordance with court orders and individual service agreements, with clear documentation and communication maintained throughout. An additional fee applies to this service.
Service Fees
*All fees are payable prior to the visitation and unless otherwise specified by a court order or parenting agreement, all fees and charges will be shared equally between parents. *
**Fees are exclusive of GST**
Intake Meeting (each parent) $250
Supervised Visitation $180/hr
- Concession Rate $150/hr
- Weekend Rate $250/hr
- Concession Weekend Rate $220/hr
Supervised Changeovers $60
- Concession Rate $50
Transportation (each way) $60 - up to 10km radius of Kelvin Grove
$80 - between 10-20km radius
Clients may apply for a concession rate during their intake appointment. Concession applications are assessed on a case-by-case basis and must be supported by appropriate documentation. Concession rates apply only to parents who submit an application; however, each parent is assessed individually and both parents may be eligible.
Transportation - We aim to keep transportation fees as affordable as possible, recognising that transport support is an essential service for many families. Transportation within a 20km radius of Kelvin Grove is charged at our above rates. For journeys beyond this distance, please contact the Centre Manager to discuss individual pricing arrangements.
Fee Schedule – Legal and Court-Related Services
File Preparation and Document Management
$250 per hour
Covers time spent identifying, reviewing, compiling, redacting, and securely preparing documents and records in response to legal requests.
Affidavit Drafting and Preparation
$300 per hour
Minimum charge: 2 hours
Includes the preparation of affidavits based on Centre records, review for accuracy and compliance, and finalisation for legal use.
Court Attendance
$350 per hour
Charged from the time of departure from the Centre until return, including travel time, waiting time, and attendance in court or related proceedings.
CCTV and Audio Recording Requests
$250 per request
Includes retrieval, review where required, secure copying, and controlled release of audio and/or video recordings in accordance with legal obligations.
Subpoena Administration Fee
$100 per subpoena
Applied to each subpoena to cover administrative processing, coordination, and compliance with statutory and court requirements.
CCTV and Audio Recording Statement
Foley Family Contact Centre uses CCTV and audio recording systems to support the safety, security, and integrity of the service for children, parents, staff, and visitors.
Purpose of CCTV and Audio Recording
CCTV and audio recording are used for the following purposes:
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to promote the safety and wellbeing of children attending the Centre;
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to assist in managing and responding to incidents or safety concerns;
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to support staff in delivering supervised contact services in accordance with court orders and professional standards;
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to protect the security of the Centre, including common areas and the car park; and
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to ensure accountability, transparency, and compliance with legal and regulatory requirements.
CCTV cameras operate within the Centre and in the Centre’s car park. Audio recording operates within supervised contact areas.
Access to Recordings
Access to CCTV and audio recordings is strictly limited. Recordings may only be accessed by:
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the Director and/or Centre Manager of Foley Family Contact Centre; and
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authorised personnel where required for safety, operational, or legal purposes.
Staff do not have unrestricted access to recordings and may only access recordings with appropriate authorisation.
Release of Recordings
Recordings are not routinely provided to parents or third parties.
CCTV and/or audio recordings may be released only:
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in response to a valid subpoena, court order, or lawful request;
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where required by law or a regulatory authority; or
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where necessary to respond to a serious incident, complaint, or investigation.
Any release of recordings is managed in accordance with legal requirements and privacy obligations. Administrative and processing fees may apply where recordings are requested through formal legal processes.
Storage and Security
All CCTV and audio recordings are:
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stored securely using password-protected and access-controlled systems;
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retained only for the period required by law, operational need, or policy; and
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deleted or overwritten in accordance with retention schedules once no longer required.
Reasonable steps are taken to protect recordings from unauthorised access, misuse, loss, or disclosure.
Privacy Considerations
Foley Family Contact Centre is committed to balancing privacy with safety. The use of CCTV and audio recording is limited to what is reasonably necessary to support child safety, service delivery, and compliance obligations.
By attending the Centre, clients and visitors acknowledge and consent to the use of CCTV and audio recording in accordance with this statement.
Location and Contact Details
Address: 169 Kelvin Grove Rd, Kelvin Grove 4059
Phone: 0433 101 844
Email: