Child Safety Referral
Foley Family Contact Centre accepts referrals for supervised contact and associated transport services.
Please complete the referral form below and provide all information currently available. Relevant Court Orders, Risk Assessments and Case Plans may be uploaded as part of this referral.
Submission of this referral does not constitute acceptance or confirmation of services. A member of the Foley Family Contact Centre team will review the referral and contact the referring Child Safety Officer.
Supporting Safe and Meaningful Family Connections
Foley Family Contact Centre provides specialised onsite and offsite supervised child contact and changeover services for children and families navigating separation, Family Court proceedings, or circumstances where additional support and oversight are required.
We are warm and welcoming in our approach, but unwavering when it comes to children’s safety. Our practice is neutral, impartial, and grounded in objective observation not opinions. With clear professional boundaries and consistent expectations for all parties, we provide a calm, child-focused environment where children feel supported and meaningful family connections can grow.
Our Services
Supervised Visitation
Supervised contact provides children with the opportunity to spend time with a parent or family member in a safe, structured environment where supervision is required due to court orders, safety concerns or family circumstances. Sessions are conducted by fully qualified staff experienced in working with complex family dynamics.
Supervised Change Over
Supervised Changeovers provide a safe, structured, and low conflict way for children to transition between parents when direct handovers are not appropriate. Changeovers are managed by qualified staff within our fully secure, purpose designed centre, ensuring parents do not have contact with one another.
Transport Services
Foley Family Contact Centre offers a pick-up and drop-off service within a 30 kilometre radius of the Centre for families who require additional support with safe and reliable transitions or are unable to transport the children during the day. This service is provided by qualified staff.
Service Fees
The fees below outline our standard service charges. If you have any questions regarding our fees or payment arrangements, please contact our team.
All fees are exclusive of GST unless otherwise stated.
Supervised Contact Services
Individual Intake Meeting (per parent) $250
Supervised Visitation (Weekday) $180 per hour
Concession Supervised Visitation (Weekday's only) $150 per hour
Supervised Visitation (Weekend) $250 per hour
Supervised Changeover $60
Transportation
Up to 10km from Kelvin Grove (each way) $60
Between 10–20km from Kelvin Grove (each way) $80
*We aim to keep transportation fees as affordable as possible, recognising that transport support is an essential service for many families.
*Transportation beyond a 20km radius of Kelvin Grove is available by quotation. Please contact the Centre Manager to discuss your individual requirements.
Concession Rates
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Eligible clients may apply for a concession during their intake appointment.
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Concession rate is valid to supervision weekdays only and not covered for intakes or weekend rates and all other fee's.
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only for upto 6 session
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cannot re-apply after the 6 sessions
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Supporting documentation is required.
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Each parent is assessed separately.
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One or both parents may be eligible.
Legal & Court Services
File Preparation & Document Management $250 per hour/part thereof
Affidavit Drafting & Preparation (minimum 2 hours) $300 per hour
Court Attendance* $350 per hour
CCTV & Audio Recording Request $250 per request
Subpoena Administration $100 per subpoena
* Court attendance is charged from the time of departure from the Centre until return, including travel time, waiting time, and attendance at court or related proceedings.
Additional Services
Extended CCTV & Body-Worn Camera Footage Storage
Fee: $50 per 30GB (or part thereof), per month
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If you request routine CCTV or body-worn camera footage to be retained beyond our standard 30-day retention period, the following fee applies (subject to Centre approval).
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The requesting party is responsible for all storage fees.
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Storage fees are payable monthly in advance.
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If storage fees are not paid, the Centre may discontinue retaining the footage, and it may be permanently deleted in accordance with our retention policy.
Observational Case Notes – Independent Children's Lawyers (ICLs)
Fee: $150 per file
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Where appropriate, Foley Family Contact Centre may provide copies of observational case notes directly to an appointed Independent Children's Lawyer (ICL) without the need for a subpoena..
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Observational case notes are limited to factual records of what Centre staff directly see and hear during supervised contact, supervised changeovers, and related services. They do not include opinions, assumptions, or judgements.
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This fee covers document retrieval, preparation, review, and administration.
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All other Centre records will only be released in accordance with applicable legal requirements
Payment Information
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All fees are exclusive of GST.
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Payment is required 3 days prior to service delivery unless otherwise agreed in writing.
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Unless otherwise specified by a Court Order or Parenting Agreement, all service fees and charges are shared equally between both parents.
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Additional fees may apply for services requested outside standard operating hours or where additional work is required.
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Please contact the Centre if you have any questions regarding fees, payment arrangements, or invoicing.
About our Director
Rebecca Foley is the Director of Foley Family Mediation and Foley Family Contact Centre and brings extensive experience in family dispute resolution, child safety, and court-involved family services.
Rebecca is an accredited Family Dispute Resolution Practitioner (FDRP) with a strong professional background in child protection and family services. She began her career in Child Protection, where she gained significant experience working with children and families involved in the child protection system. During this time, Rebecca was responsible for supervising contact between children and their parents and extended family members, often in complex, high-risk, and high-conflict circumstances.
This frontline experience has shaped Rebecca’s child-focused, safety-first approach to service delivery. She has a deep understanding of the practical realities faced by families navigating separation, court processes, and statutory involvement, as well as the importance of structured, well-managed contact arrangements that prioritise children’s wellbeing.
Rebecca’s work is grounded in trauma-informed practice, neutrality, and a strong commitment to professionalism and ethical standards. She is known for her calm, considered approach and her ability to support families to move forward in a way that reduces conflict while maintaining a clear focus on children’s needs and safety.
Under Rebecca’s leadership, Foley Family Mediation and Foley Family Contact Centre are committed to providing high-quality, child-centred services that support families, courts, and referrers with integrity and care.
CCTV and Audio Recording Statement
Foley Family Contact Centre uses CCTV and audio recording systems to support the safety, security, and integrity of the service for children, parents, staff, and visitors.
Purpose of CCTV and Audio Recording
CCTV and audio recording are used for the following purposes:
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to promote the safety and wellbeing of children attending the Centre;
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to assist in managing and responding to incidents or safety concerns;
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to support staff in delivering supervised contact services in accordance with court orders and professional standards;
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to protect the security of the Centre, including common areas and the car park; and
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to ensure accountability, transparency, and compliance with legal and regulatory requirements.
CCTV cameras operate within the Centre and in the Centre’s car park. Audio recording operates within supervised contact areas.
Access to Recordings
Access to CCTV and audio recordings is strictly limited. Recordings may only be accessed by:
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the Director and/or Centre Manager of Foley Family Contact Centre; and
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authorised personnel where required for safety, operational, or legal purposes.
Staff do not have unrestricted access to recordings and may only access recordings with appropriate authorisation.
Release of Recordings
Recordings are not routinely provided to parents or third parties.
CCTV and/or audio recordings may be released only:
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in response to a valid subpoena, court order, or lawful request;
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where required by law or a regulatory authority; or
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where necessary to respond to a serious incident, complaint, or investigation.
Any release of recordings is managed in accordance with legal requirements and privacy obligations. Administrative and processing fees may apply where recordings are requested through formal legal processes.
Storage and Security
All CCTV and audio recordings are:
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stored securely using password-protected and access-controlled systems;
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retained only for the period required by law, operational need, or policy; and
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deleted or overwritten in accordance with retention schedules once no longer required.
Reasonable steps are taken to protect recordings from unauthorised access, misuse, loss, or disclosure.
Privacy Considerations
Foley Family Contact Centre is committed to balancing privacy with safety. The use of CCTV and audio recording is limited to what is reasonably necessary to support child safety, service delivery, and compliance obligations.
By attending the Centre, clients and visitors acknowledge and consent to the use of CCTV and audio recording in accordance with this statement.
Location and Contact Details
Address: 169 Kelvin Grove Rd, Kelvin Grove 4059
Phone: 0433 101 844
Email: